Cancellation Policy

At House of Maahi, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how customers may cancel orders. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Before Dispatch

Customers may cancel their order at any time before the order has been dispatched from our warehouse.

For orders cancelled before dispatch:

  • A full refund will be issued.
  • No cancellation charges will apply.
  • Refunds will be processed to the original payment method used during purchase.

Refund processing timelines may vary depending on the payment provider and banking institution.

2. Order Cancellation After Dispatch

Once an order has been dispatched, it can no longer be cancelled.

Customers who wish to return an order after dispatch must follow the applicable Return & Exchange Policy.

3. Cash on Delivery (COD) Orders

Customers may cancel COD orders before dispatch.

House of Maahi reserves the right to:

  • Restrict COD services,
  • Refuse future COD orders,
  • Suspend COD eligibility,

for customers who repeatedly place and cancel orders, refuse deliveries, or misuse COD facilities.

4. International Orders

International orders may be cancelled only before dispatch.

Once dispatched, international orders cannot be cancelled.

Any return requests after delivery shall be governed by the Refund & Exchange Policy.

5. Orders Purchased During Sales & Promotions

Orders placed during:

  • Clearance sales,
  • Flash sales,
  • Special promotional events,
  • Limited-time campaigns,

may be subject to additional restrictions as disclosed at the time of purchase.

6. House of Maahi's Right to Cancel Orders

House of Maahi reserves the right to cancel any order at its sole discretion, including but not limited to cases involving:

  • Pricing errors,
  • Inventory errors,
  • Product unavailability,
  • Suspected fraud,
  • Payment verification failures,
  • Suspicious transactions,
  • Operational limitations,
  • Regulatory restrictions.

Where payment has already been received, a full refund will be processed.

7. Refund Processing for Cancelled Orders

Approved cancellations before dispatch will be refunded to the original payment method.

House of Maahi shall not be responsible for delays caused by:

  • Banks,
  • Card issuers,
  • Payment gateways,
  • Financial institutions.

8. Contact Us

For cancellation requests, please contact:

House of Maahi

Email: hello@houseofmaahi.com

Phone / WhatsApp: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM IST, Every Day