Legal Entity: SM Lifestyle (Proprietorship)

Brand Name: House of Maahi

Registered Address:
3-169-B-2, Lakshmi Nilayam, Golapalli Road, Neeruguttapalli, Madanapalle, Annamayya, Andhra Pradesh – 517325, India

Customer Support Email: hello@houseofmaahi.com

Customer Support Number: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM (IST), Every Day

By using this website, you represent and warrant that:

• You are at least 18 years of age.
• You possess the legal authority to enter into binding contracts.
• All information provided by you is accurate, complete, and current.
• You will use this website only for lawful purposes.

House of Maahi reserves the right to refuse service, terminate accounts, or cancel orders if any information provided is found to be inaccurate, misleading, fraudulent, or incomplete.

House of Maahi offers sarees and related textile products including but not limited to:

• Pure Silk Sarees
• Handloom Sarees
• Powerloom Sarees
• Semi Silk Sarees
• Banarasi Sarees
• Kanchipuram Sarees
• Mysore Silk Sarees
• Kalamkari Sarees
• Cotton Sarees
• Linen Sarees
• Chiffon Sarees
• Crepe Sarees
• Georgette Sarees
• Tussar Sarees

Product descriptions, specifications, pricing, photographs, and availability are subject to change without prior notice.

While we strive for accuracy, House of Maahi does not warrant that all product descriptions, images, pricing information, colors, dimensions, or other content are error-free, complete, or current at all times.

Many products sold by House of Maahi are handcrafted, handwoven, handloom-produced, or artisan-made.

Customers acknowledge and accept that minor variations may occur in:

• Weaving patterns
• Zari work
• Motifs
• Texture
• Thread density
• Hand-finishing
• Color tones
• Fabric feel

Such variations are natural characteristics of authentic handcrafted products and shall not be considered defects, damages, or grounds for return, exchange, refund, replacement, or compensation.

We make every effort to display product colors as accurately as possible.

However, actual colors may vary due to:

• Mobile screen settings
• Computer monitor calibration
• Photography lighting
• Display technology
• Individual color perception

Minor color variations between the product received and images displayed on the website shall not constitute a manufacturing defect.

House of Maahi offers genuine silk products.

Silk Mark certification shall apply only to products specifically identified as Silk Mark certified on the respective product page.

Customers are advised to review individual product descriptions for Silk Mark eligibility and certification details.

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

House of Maahi reserves the right to:

• Modify product prices without prior notice.
• Correct pricing errors.
• Correct technical errors.
• Correct inventory discrepancies.

In the event of an incorrect price, product description, or inventory status, House of Maahi reserves the right to cancel or refuse any order, even after payment has been received. Any amount collected will be refunded in full.

Placement of an order does not guarantee acceptance.

House of Maahi reserves the right to:

• Accept or reject any order.
• Limit quantities purchased.
• Cancel suspicious transactions.
• Cancel high-risk orders.
• Refuse service where fraudulent activity is suspected.
• Restrict purchases intended for unauthorized resale.

Customers will be notified if an order cannot be fulfilled.

Cash on Delivery is available on all orders within India.

A COD handling charge may apply.

House of Maahi reserves the right to:

• Refuse COD service.
• Restrict COD eligibility.
• Suspend COD privileges for customers with repeated order refusals.
• Disable COD for failed delivery attempts.
• Refuse COD where misuse is suspected.

Shipping timelines provided on the website are estimates only.

House of Maahi shall not be liable for delays caused by:

• Courier partners
• Customs authorities
• Government actions
• Weather conditions
• Strikes
• Public holidays
• Transportation disruptions
• Force majeure events

Risk in products passes to the customer upon delivery to the shipping address provided.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis unless otherwise stated.

Customers are solely responsible for:

• Import duties
• Customs duties
• Local taxes
• Regulatory charges
• Clearance fees

Failure to pay customs duties may result in shipment delays, returns, abandonment, or seizure by customs authorities.

If an international shipment is returned due to non-payment of duties, refusal of delivery, incorrect address, or customer-related reasons, House of Maahi reserves the right to deduct:

• Original shipping charges
• Return shipping charges
• Customs charges
• Handling fees
• Administrative costs

from any eligible refund.

Returns, refunds, exchanges, store credits, and cancellations are governed by our separate policies published on the website.

By placing an order, customers agree to those policies in addition to these Terms.

House of Maahi reserves the right to reject any return, exchange, refund, replacement, or store credit request where:

• Product tags are removed.
• Product is worn or used.
• Product is washed.
• Product is altered.
• Product is stained.
• Product contains perfume, deodorant, cosmetics, or odors.
• Product is damaged after delivery.
• Fraudulent activity is suspected.
• Return conditions are violated.

Users may create and maintain accounts on the website.

Users are responsible for:

• Maintaining password confidentiality.
• Restricting access to their account.
• Ensuring account information remains accurate.

House of Maahi shall not be liable for losses arising from unauthorized account access caused by user negligence.

All website content including:

• Logos
• Trademarks
• Product photographs
• Videos
• Graphics
• Designs
• Product descriptions
• Text
• Layouts
• Branding materials

are the exclusive property of House of Maahi and/or its licensors.

No content may be copied, reproduced, modified, distributed, republished, downloaded, displayed, transmitted, or commercially exploited without prior written permission.

Unauthorized use may result in legal action.

Customers may submit reviews, ratings, comments, photographs, or other content.

By submitting content, users grant House of Maahi a worldwide, royalty-free, perpetual license to use, reproduce, publish, modify, and display such content.

House of Maahi reserves the right to remove any content that is:

• False
• Misleading
• Fraudulent
• Offensive
• Abusive
• Defamatory
• Illegal
• Infringing upon third-party rights

Customers agree to contact House of Maahi and provide a reasonable opportunity to resolve concerns before initiating:

• Chargebacks
• Payment disputes
• Bank claims
• Payment gateway complaints

Fraudulent chargebacks may result in account suspension and legal action where permitted by law.

To the maximum extent permitted by law, House of Maahi's total liability arising out of any claim, dispute, purchase, or transaction shall not exceed the amount actually paid by the customer for the product giving rise to the claim.

House of Maahi shall not be liable for:

• Indirect damages
• Consequential damages
• Special damages
• Punitive damages
• Business interruption
• Loss of profits
• Loss of opportunity
• Emotional distress
• Courier delays
• Customs delays

Users agree to indemnify and hold harmless House of Maahi, its proprietors, employees, agents, affiliates, contractors, and service providers from claims, liabilities, damages, costs, expenses, and legal fees arising from:

• Violation of these Terms
• Misuse of the website
• Fraudulent conduct
• Violation of applicable laws

House of Maahi shall not be liable for delays or failures caused by events beyond reasonable control including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Government restrictions
• Customs actions
• Transportation failures
• Internet outages
• Labor strikes
• Civil unrest

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved through mutual discussions.

If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Madanapalle, Andhra Pradesh, India.

The proceedings shall be conducted in English.

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to the arbitration clause above, courts located in Madanapalle, Andhra Pradesh shall have exclusive jurisdiction over disputes arising from or relating to the website, products, services, or transactions.

House of Maahi reserves the right to update, modify, amend, or replace these Terms at any time without prior notice.

The revised version shall become effective upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

For any questions regarding these Terms & Conditions, please contact:

House of Maahi

Email: hello@houseofmaahi.com

Phone: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM IST, Every Day