We ship across India and to selected international destinations. Shipping availability may vary depending on product type, destination country, courier service availability, and customs regulations.

Orders are generally processed within 1–2 business days after successful payment confirmation, and most orders are dispatched within 2 business days. Business days exclude Sundays and public or national holidays.

Within India, delivery generally takes 2–8 business days. For international orders, transit time is generally 6–12 business days, depending on the destination and customs clearance. All timelines are estimates and are not guaranteed.

Shipping is free on all prepaid orders within India. For COD orders, a ₹150 shipping and cash-handling charge applies (non-refundable). International shipping charges are calculated at checkout based on weight, dimensions, and destination, and are non-refundable.

Orders may be shipped via Delhivery, Blue Dart, DTDC, India Post, DHL, or FedEx. We select the most suitable courier partner for each shipment.

Once your order is dispatched, you will receive tracking details via email, and where applicable, SMS or WhatsApp. Tracking information is provided directly by the courier partner. You can also use the Track Your Order page on our website.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis. The recipient is solely responsible for all import duties, customs charges, and local taxes imposed by the destination country. These are not included in the product price or shipping charges.

All shipments are insured subject to courier partner policies and limitations. If a shipment is reported lost, we will initiate an investigation with the courier partner. A replacement or refund, where applicable, is processed only after the courier partner confirms the shipment as lost.

If you receive a visibly damaged package, please do not discard the packaging. Take photographs immediately and contact us within 5 days of delivery with the photographs and your mandatory unboxing video. After verification, we may offer a replacement, or a refund where a replacement is unavailable.

We accept returns where a wrong product was delivered, a damaged product was received, or for change of mind (subject to the conditions in our Refund & Exchange Policy). All return requests are subject to review, approval, and inspection upon receipt.

Yes. An uninterrupted 360-degree unboxing video is mandatory for any claim involving a wrong product, missing items, transit damage, tampered packaging, or manufacturing defects. The video must begin before opening the sealed parcel and continue, without cuts or edits, through the complete opening. Claims without a valid unboxing video may be rejected.

Notify us within 5 days of delivery at hello@houseofmaahi.com or via WhatsApp, with your order number, product photographs, packaging photographs, and the mandatory unboxing video. After verification, we will offer a replacement, or a refund to your original payment method if a replacement is unavailable. In these cases, House of Maahi bears the return and replacement shipping costs.

Yes, within 5 days of delivery, provided the product is unused, unwashed, undamaged, in resalable condition, with all original labels and tags attached and the original packaging retained. Return shipping for change-of-mind returns is borne by the customer, and original shipping, COD, customs, and return shipping charges are not refunded.

Approved change-of-mind returns are eligible for store credit / coupon credit only — valid for a lifetime with no expiry date, non-transferable, and not redeemable for cash. No bank refund is issued for change-of-mind returns.

Items purchased during sales, clearance, or using discount/promotional codes; products that have been worn, washed, altered, or damaged after delivery; products returned without original labels, tags, or packaging; and international orders (unless the wrong product or a damaged product was delivered).

Exchange requests must be submitted within 5 days of delivery and are subject to approval. Only one exchange is permitted per order. Courier charges for exchanges are payable by the customer unless the exchange is due to a wrong product delivered or a damaged product received.

Once your return is approved, the product must reach our designated return address within 7 calendar days. Products received after this period may be rejected.

To qualify for any return, exchange, refund, or store credit, the product must be unused, unworn, unwashed, free from stains, odors, perfumes, and cosmetic marks, unaltered, and include all original tags and original packaging.

Yes, House of Maahi offers genuine silk products. Silk Mark certification applies only to products specifically identified as Silk Mark Certified on the relevant product page, so please review individual product descriptions carefully before purchasing.

Not necessarily. The absence of a Silk Mark label simply means the product may not be covered under a Silk Mark certification program — it does not by itself indicate that the product is not silk.

Many of our products are handwoven, handloom-produced, or artisan-crafted, so slight natural variations in weaving patterns, zari work, motifs, borders, texture, thread density, and colour tones may occur. These are inherent features of authentic handmade textiles and are not considered defects.

Minor colour differences can occur due to mobile screens, monitor settings, device calibration, photography lighting, and individual perception. Such minor variations between the product received and the website images are not considered defects.

Please follow the care instructions provided with each product. Improper handling, washing, ironing, or storage may affect fabric quality, colour retention, texture, and longevity. House of Maahi is not responsible for damage arising from improper care after delivery.

You can reach us by email at hello@houseofmaahi.com or by phone / WhatsApp at +91 87960 91997. Our support hours are 9:00 AM – 6:00 PM IST, every day.

This website is operated by SM Lifestyle, a sole proprietorship, under the brand name House of Maahi. Our registered address is 3-169-B-2, Lakshmi Nilayam, Golapalli Road, Neeruguttapalli, Madanapalle, Annamayya, Andhra Pradesh – 517325, India.

Yes. Payments are processed through secure third-party payment providers. House of Maahi does not store your credit or debit card numbers, CVV details, net banking credentials, or UPI PINs.

We use your information to process and deliver orders, provide customer support, manage returns and exchanges, prevent fraud, improve our website, and — with your consent — send promotional communications. House of Maahi does not sell your personal information.

You can opt out at any time by clicking the unsubscribe link in our emails, replying STOP where applicable, or contacting our support team. Opting out of marketing does not affect transactional messages related to your orders.

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information, and you may withdraw marketing consent. Simply reach out through our support channels.