House of Maahi ships across India and to selected international destinations.

Shipping availability may vary depending on:

• Product type
• Destination country
• Courier service availability
• Customs regulations
• Government restrictions

We reserve the right to decline shipping to certain locations without prior notice.

Orders may be shipped through one or more of the following logistics partners:

• Delhivery
• Blue Dart
• DTDC
• India Post
• DHL
• FedEx

House of Maahi reserves the right to select the most suitable courier partner for each shipment.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Business days exclude:

• Sundays
• Public holidays
• National holidays
• Government-declared closures

During periods of high demand, festive sales, promotional events, or unforeseen circumstances, processing times may be extended.

Most orders are dispatched within 2 business days from order confirmation.

Dispatch timelines are estimates and may vary depending on:

• Product availability
• Verification requirements
• Operational constraints
• Logistics partner schedules

House of Maahi shall not be liable for dispatch delays beyond its reasonable control.

For deliveries within India, two shipping options are offered at checkout:

• Standard Delivery — 4–8 days. Free on prepaid orders.
• Express Delivery — 2–5 days. ₹149.

Cash on Delivery is available on both options at an additional charge of ₹149.

Actual delivery times may vary depending on:

• Delivery location
• Courier partner
• Weather conditions
• Remote area accessibility
• Government restrictions

Delivery timelines provided on the website are estimates only and are not guaranteed.

For international shipments, transit time is generally:

6–12 business days

Delivery times may vary significantly depending on:

• Destination country
• Customs clearance procedures
• Local postal services
• Regulatory inspections
• International logistics conditions

House of Maahi is unable to guarantee specific international delivery dates.

Domestic Orders (India)

Prepaid Orders

Standard Delivery (4–8 days) is free on all prepaid orders within India.

Express Delivery (2–5 days) is charged at ₹149.

Cash on Delivery (COD) Orders

A cash-handling charge of ₹149 applies to all COD orders, in addition to any Express Delivery charge.

This charge is non-refundable.

International Orders

International shipping charges are calculated automatically at checkout based on:

• Product weight
• Package dimensions
• Delivery destination
• Courier service selected

International shipping charges are non-refundable.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis.

Product prices and shipping charges displayed on the website do not include:

• Import duties
• Customs duties
• Local taxes
• VAT/GST equivalents
• Clearance fees
• Regulatory charges

The recipient is solely responsible for paying all applicable import duties, customs charges, and local taxes imposed by the destination country.

Failure to pay such charges may result in:

• Shipment delays
• Customs holds
• Shipment refusal
• Shipment return
• Shipment abandonment

House of Maahi shall not be responsible for any losses arising from customs-related actions.

If an international order is:

• Refused by the recipient,
• Returned due to non-payment of customs duties,
• Returned due to an incorrect address,
• Returned due to unsuccessful delivery attempts,

House of Maahi reserves the right to deduct:

• Original shipping charges
• Return shipping charges
• Customs charges
• Administrative fees
• Handling charges

from any eligible refund or store credit.

Customers may request a change of delivery address before the order has been dispatched.

Once an order has been dispatched, House of Maahi cannot guarantee address modifications.

Any additional charges arising from address changes shall be borne by the customer.

Customers are responsible for ensuring that shipping details are accurate and complete.

House of Maahi shall not be liable for delays, losses, additional shipping costs, or failed deliveries caused by:

• Incorrect addresses
• Incomplete addresses
• Incorrect contact information
• Failure to receive courier communications

Any re-shipping costs shall be borne by the customer.

Once an order has been dispatched, customers will receive shipment tracking details via:

• Email
• SMS (where applicable)
• WhatsApp (where applicable)

Tracking information is provided directly by the logistics provider.

Delivery updates are subject to courier partner systems.

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control.

These include but are not limited to:

• Weather conditions
• Natural disasters
• Customs inspections
• Transportation disruptions
• Strikes
• Government restrictions
• Public holidays
• Courier partner delays

Delivery timelines are estimates only and are not guaranteed.

House of Maahi shall not be liable for any losses arising from delayed deliveries.

All shipments are insured subject to courier partner policies and limitations.

If a shipment is reported lost in transit, House of Maahi will initiate an investigation with the courier partner.

A replacement or refund, where applicable, shall be processed only after the courier partner concludes the investigation and confirms the shipment as lost.

If you receive a visibly damaged package:

• Do not discard the packaging.
• Take photographs of the package immediately.
• Contact House of Maahi within 5 days of delivery.
• Provide photographs and the mandatory unboxing video.

Claims submitted without sufficient evidence may be rejected.

Following verification, House of Maahi may offer:

• Replacement, or
• Refund, where replacement is unavailable.

Courier partners may attempt delivery multiple times.

If delivery fails due to:

• Customer unavailability
• Incorrect address
• Refusal of delivery
• Failure to respond to courier communications

the shipment may be returned to us.

Any re-shipping charges shall be borne by the customer.

House of Maahi reserves the right to:

• Restrict COD availability
• Refuse COD orders
• Limit COD order values
• Suspend COD access for customers with repeated refusals or failed deliveries

Repeated misuse of COD services may result in permanent removal of COD eligibility.

All products displayed on the website are subject to availability.

In the event a product becomes unavailable after an order is placed:

• House of Maahi may cancel the order, or
• Offer an alternative product, or
• Issue a refund for the unavailable item

at its sole discretion.

House of Maahi shall not be liable for shipping delays, delivery failures, or order cancellations resulting from events beyond its reasonable control, including:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Customs restrictions
• Labor disputes
• Transportation disruptions
• Internet outages
• Acts of war or civil unrest

For shipping-related queries, please contact:

House of Maahi

Email: hello@houseofmaahi.com

Phone / WhatsApp: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM IST, Every Day