We accept returns under the following circumstances:

A. Wrong Product Delivered

If you receive a product different from what was ordered.

B. Damaged Product Received

If the product is received in a damaged condition due to transit or manufacturing defects.

C. Change of Mind

If you no longer wish to keep the product, subject to the conditions stated in this policy.

To protect both customers and House of Maahi from fraudulent claims, an uninterrupted 360-degree unboxing video is mandatory for all claims relating to:

• Wrong product received
• Missing items
• Transit damage
• Tampered packaging
• Manufacturing defects

The video must:

• Begin before opening the package
• Clearly show all sides of the sealed parcel
• Continue without cuts or edits
• Show the complete opening process
• Clearly display the product received

Failure to provide a valid unboxing video may result in rejection of the claim.

If you receive a damaged product or an incorrect item:

You must:

• Notify us within 5 days of delivery.
• Email us at hello@houseofmaahi.com or contact us via WhatsApp/phone.
• Provide:
  • Order number
  • Photographs of the product
  • Packaging photographs
  • Mandatory unboxing video

Upon verification, House of Maahi may offer:

• Replacement of the product, or
• Refund to the original payment method, if replacement is unavailable.

In such cases, House of Maahi will bear the applicable return and replacement shipping costs.

We understand that preferences may change after purchase.

Customers may request a return due to change of mind provided:

• Return request is submitted within 5 days of delivery.
• Product remains unused.
• Product remains unwashed.
• Product remains undamaged.
• Original labels and tags remain attached.
• Original packaging is retained.
• Product is in resalable condition.

Return shipping costs for change-of-mind returns shall be borne entirely by the customer.

House of Maahi will not refund original shipping charges, COD charges, customs charges, or return shipping expenses.

All return requests are subject to review and approval.

Approval of a return request does not automatically guarantee acceptance of the returned product.

Returned items will be inspected upon receipt.

House of Maahi reserves the right to reject returns that fail inspection.

To qualify for a return, exchange, refund, or store credit, the product must:

• Be unused
• Be unworn
• Be unwashed
• Be free from stains
• Be free from odors
• Be free from perfumes or deodorants
• Be free from cosmetic marks
• Be free from alterations
• Contain all original tags
• Include original packaging

Products showing signs of use shall not be eligible for return, exchange, refund, or store credit.

The following items are not eligible for return, refund, or exchange:

Sale & Promotional Products

Products purchased:

• During sale events
• Using discount codes
• Using promotional offers
• During clearance sales
• During liquidation events

Used Products

Products that have been:

• Worn
• Washed
• Altered
• Damaged after delivery

Products Without Tags

Products returned without:

• Original labels
• Original tags
• Original packaging

International Orders

International orders are generally not eligible for exchange unless the wrong product or a damaged product was delivered.

Customers may request an exchange subject to approval.

Exchange requests must be submitted within 5 days of delivery.

Once approved:

• Reverse pickup may be arranged where available.
• Customer may be required to self-ship where pickup services are unavailable.

After inspection and approval, the replacement product will be dispatched.

Exchange Limit

Only one exchange is permitted per order.

Further exchanges for the same order shall not be allowed.

Exchange Shipping Charges

Courier charges for exchanges shall be payable by the customer unless the exchange is due to:

• Wrong product delivered, or
• Damaged product received.

Where available, House of Maahi may arrange reverse pickup services.

Customers must ensure:

• Product is securely packed.
• Original packaging is used.
• Labels and tags remain attached.

Failure of pickup due to customer unavailability may require self-shipping.

If reverse pickup is unavailable in your location, you may be asked to self-ship the product.

Customers must:

• Mention Order Number.
• Mention Return Approval ID.
• Use a reliable courier service.

House of Maahi is not responsible for products lost or damaged while being returned through self-arranged courier services.

Once a return request is approved:

• The product must reach our designated return address within 7 calendar days.

Products received after this period may be rejected.

A. Change of Mind Returns

Approved change-of-mind returns are eligible only for:

Store Credit / Coupon Credit

• Valid for a lifetime — no expiry date.
• Non-transferable.
• Cannot be redeemed for cash.
• Can be used for future purchases on House of Maahi.

No bank refund shall be issued for approved change-of-mind returns.

B. Wrong Product or Damaged Product

Where a replacement is unavailable, House of Maahi may issue a refund to the original payment method used during purchase.

Refunds will be processed after verification and approval.

For approved change-of-mind returns:

• Original shipping charges are non-refundable.
• COD handling charges are non-refundable.
• Return shipping charges are non-refundable.
• International customs duties, taxes, and related charges are non-refundable.

Only the value of the eligible returned goods shall be credited.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis.

Customers are responsible for:

• Customs duties
• Import taxes
• Regulatory fees
• Local taxes

If an international shipment is:

• Refused,
• Abandoned,
• Returned due to non-payment of duties,
• Returned due to incorrect address,

House of Maahi reserves the right to deduct:

• Original shipping charges
• Return shipping charges
• Customs charges
• Handling fees
• Administrative costs

from any eligible refund or store credit.

House of Maahi reserves the right to reject any return, exchange, refund, replacement, or store credit request where:

• Product tampering is detected.
• Tags have been removed.
• Fabric has been altered.
• False claims are suspected.
• Fraudulent activity is suspected.
• Return conditions are violated.

House of Maahi's decision regarding eligibility shall be final.

For all return, exchange, and refund requests:

Email: hello@houseofmaahi.com

Phone / WhatsApp: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM IST, Every Day