Privacy Policy

House of Maahi ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, create an account, subscribe to marketing communications, or otherwise interact with our services. By using our website, you consent to the practices described in this Privacy Policy.

1. Business Information

This website is operated by:

SM Lifestyle (Operating under the brand name House of Maahi)

Registered Address:
3-169-B-2, Lakshmi Nilayam, Golapalli Road, Neeruguttapalli, Madanapalle, Annamayya, Andhra Pradesh – 517325, India

Email: hello@houseofmaahi.com

Phone / WhatsApp: +91 87960 91997

2. Information We Collect

We may collect the following categories of information.

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • WhatsApp number
  • Account login details
  • Order history

Payment Information

Payments are processed through secure third-party payment providers.

House of Maahi does not store:

  • Credit card numbers
  • Debit card numbers
  • CVV details
  • Net banking credentials
  • UPI PINs

Payment information is handled directly by authorized payment processors.

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Time zone
  • Referral source
  • Website activity
  • Session information

Marketing Information

We may collect information regarding:

  • Email subscriptions
  • SMS subscriptions
  • WhatsApp subscriptions
  • Marketing preferences
  • Product interests
  • Website interactions

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify transactions
  • Deliver products
  • Provide customer support
  • Manage returns and exchanges
  • Communicate order updates
  • Prevent fraud
  • Improve website performance
  • Personalize customer experience
  • Send promotional communications
  • Comply with legal obligations

4. Marketing Communications

With your consent, House of Maahi may send:

  • Promotional emails
  • Marketing emails
  • WhatsApp updates
  • SMS notifications
  • Product launches
  • Sale announcements
  • Order reminders

You may opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP where applicable
  • Contacting our support team

Opting out of marketing communications does not affect transactional communications related to your orders.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze traffic
  • Measure marketing effectiveness
  • Personalize user experiences

Cookies may be placed by:

  • Shopify
  • Google Analytics
  • Meta Pixel
  • Advertising partners
  • Analytics providers

You may manage cookie preferences through your browser settings.

Disabling cookies may affect website functionality.

6. Analytics & Advertising

We may use analytics and advertising tools including but not limited to:

  • Shopify Analytics
  • Google Analytics
  • Meta Pixel
  • Google Ads
  • Remarketing platforms

These services help us understand:

  • Website usage
  • Customer behavior
  • Advertising performance
  • Product demand

Such providers may collect information in accordance with their own privacy policies.

7. Account Registration

Customers may create an account on our website.

When creating an account, you are responsible for:

  • Maintaining confidentiality of login credentials
  • Protecting account access
  • Providing accurate information

You are responsible for activities conducted through your account.

8. Information Sharing

House of Maahi does not sell customer personal information.

We may share information with trusted third parties where necessary to operate our business.

These may include:

Payment Processors

To process payments securely.

Logistics Providers

To fulfill and deliver orders.

Technology Providers

To operate and maintain our website.

Marketing Platforms

To deliver communications and advertisements.

Legal Authorities

Where required by law, court order, regulation, investigation, or government request.

9. International Transfers

As part of our operations, information may be processed or stored by service providers located outside your country of residence.

By using our services, you consent to such transfers where necessary for order fulfillment, website operation, and business administration.

10. Data Security

We implement commercially reasonable safeguards to protect customer information.

Security measures may include:

  • Secure website encryption
  • Access controls
  • Restricted employee access
  • Payment security standards
  • Monitoring systems

However, no method of transmission or storage can be guaranteed to be completely secure.

Users transmit information at their own risk.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Fulfill orders
  • Resolve disputes
  • Comply with legal obligations
  • Maintain business records

When information is no longer required, we may securely delete or anonymize it.

12. Customer Rights

Subject to applicable laws, customers may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Withdrawal of marketing consent
  • Information regarding data processing

Requests may be submitted through our support channels.

Certain requests may be limited where retention is required by law or legitimate business purposes.

13. Children's Privacy

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a minor without appropriate authorization, we may delete such information.

14. Third-Party Websites

Our website may contain links to third-party websites.

House of Maahi is not responsible for:

  • Privacy practices
  • Security measures
  • Content
  • Policies

of third-party websites.

Users should review the privacy policies of external websites before providing personal information.

15. Fraud Prevention

We may use customer information to:

  • Verify identities
  • Prevent fraud
  • Detect suspicious activity
  • Investigate chargebacks
  • Protect customers and our business

Where necessary, relevant information may be shared with payment processors, logistics partners, fraud prevention providers, or legal authorities.

16. Changes to this Privacy Policy

House of Maahi reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.

17. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

House of Maahi

Email: hello@houseofmaahi.com

Phone / WhatsApp: +91 87960 91997

Support Hours: 9:00 AM – 6:00 PM IST, Every Day